• Our Black Berry and Raspberry Division will be closing as of JULY 1st. Please contact Lee in the main office for availability. 530-223-1075 or lee@lassencanyonnursery.com

Customer Sales Rep Job Description

Customer Sales Representative

sweet charlieJob Title: Customer Sales Representative Location: Redding Office Department: Customer/Sales Ideal Internship Program for: Communications and Business Majors Job Summary: Handle customer relations thru all portals with a professional, cheerful attitude in order to resolve product or service issues. Job Duties: Welcomes visitors by greeting them, in person, and on the telephone, thru email to answer or refer their inquiries. Maintain a presentable reception area, seasonal decorations, and event notifications. Maintaining knowledge of industry products and requirements. Solicits potential customers by suggesting information based on gathering facts and knowledge of products by attending educational workshops and conferences. Opens and maintains customer accounts by recording account information into companies agriculture software. Resolves product or resolves problems by clarifying, investigating customer’s complain; determining the cause of the problem; selecting and explaining the vest solution to solve the issue; expediting correction or adjustment; following up to ensure resolution. Maintaining sales records from initial order plant shipment and invoicing thru by processing customer payments and adjustments, tracking projected sales and inventory. Researches competition by gathering current marketplace information for pricing, products, merchandising techniques, etc. Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Knowledge of company product and services, Bi-Lingual Abilities, Strong Verbal and Interpersonal Skills, Proficient with spreadsheet and word-processing programs, Ability to use office equipment (copier, 10 key, typing, fax, email, etc.) Valid California’s Driver’s License, Customer Service, Quality Focus,, Phone Skills, Multitask, Listen, Problem Solve, Organizational Skills, Ability to Handle Pressure.

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